Blake Morgan Customer Experience Futurist, Keynote Speaker, Author I believe if we make people's lives easier and better, we will always have customers. Based on this idea, I provide customer experience keynote speeches, workshops and other thought leadership. Clients include Marco's Pizza, Million Dollar Round Table, Philips, Comcast, CircusTrix, Nuance, NICE InContact, Ball Manufacturing, Ontario Intl. Airport, Genentech, Cisco, Fujitsu, Allstate, Accor Hotels, Accenture, Parker Hannifin, Ericsson, Adobe, Splunk, Verizon, and the largest sharing economy company in China.● "The Customer Of The Future" became a bestselling book on Amazon and Porchlight and was recognized as a top 10 book of 2019 on Forbes and was named by Business Insider as 20 books c-suite executives are reading to get through the COVID crisis, and top 5 of Book Authority's 2021 list of "100 Best Future Of Technology Books Of All-Time"● Recognized by Real Leaders Magazine as 2020's Top 40 Women Keynote Speakers● Delivered 100s of speeches on customer experience ● Host of the award-winning Modern Customer Podcast● Produced over 120 videos for my growing YouTube channel covering the latest CX trends● Published in the Harvard Business Review on AI/Data, published in Hemisphere's Magazine on long-term versus short-term profits● Featured on TV and in news outlets such as CBS, CNBC, NY Daily News, Fortune Magazine, MarketWatch, Tearsheet, CGTN, Engadget and Women's Wear Daily● Book "More Is More" featured as 11 books every CMO should read on Forbes.com San Francisco Bay Area
The Customer Of The Future Course Instructor A course based on my bestselling book The Customer Of The Future including:● 3 hours of content broken up into short, easy-to-follow bites●5 modules (themes) broken up into 13 videos●5 assessments●5 downloadable worksheets●Tailor-made animations to help you understand the concepts and have fun●The course content transcribed in either audio and text format in addition to the videos●A certification of completion you can display on your LinkedIn profile, website or email signature●Frameworks you can immediately start to implement at your own organization
The Be Your Own Boss (BYOB) Podcast Co-Host A podcast I started with my husband Jacob Morgan where we teach you how to Be Your Own Boss. We are both successful entrepreneurs, authors, speakers, and business owners. We have 2 kids, 2 dogs, and are partners in everything we do! We both believe that the only type of job security that exists is the one you create for yourself. In this show we share our strategies, tips, advice, and even failures so that you can Be Your Own Boss too! You can check out all of the episodes and connect with us at: BYOBPodcast.com and sign up for our newsletter at: BYOBPodcast.com/newsletter San Francisco Bay Area
University of California San Diego Guest Lecturer Program – The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business. Guest lectured for UC San Diego's Customer Experience Extension program on my book "The Customer Of The Future." I donated books to all the students as well.
Columbia University School of Professional Studies Guest Lecturer Program: "Introduction to Marketing & Marketing Management" I presented on how "The Future Belongs To Companies That Create Incredible Customer Experiences."
Rutgers University Adjunct Faculty Program: A Simplified Approach To Building Customer ExperiencesProgram Description: Understand what an ideal technology stack looks like, and how to get it without draining your resources. In this session, Blake Morgan explains the critical components of a customer experience technology program. She gives examples of technology that delivers great CX, and presents a practical approach for IT innovations and amazing ROI. Learn to build a business case that takes the “scary” out of CX technology. New Jersey
Intel Corporation Social Media Program Manager, Digital Support Creating and extending computing technology to connect and enrich the lives of every person on Earth–that's our vision, is it yours? We are changing the world at Intel. Through our technical innovation, our endless efforts in education, environmental sustainability, healthcare, and much, much more. The range of computing products based on Intel® architecture goes beyond PCs and servers and extends to phones, tablets, consumer electronics devices, and more. We are the world's largest semiconductor chip maker, based on revenue. Platforms are designed and configured to work together to provide an optimized user computing solution–one that is seamless, connected and puts the user at the center. ● Launched redesign of Intel support communities, one of the largest Jive customer communities in the world ● Built a social support strategy to include social media listening, response and data tracking● Launched @Intelsupport on twitter and built a scalable twitter support program● Oversaw implementation of gamification platform Bunchball on the Intel support communities● Created rewards and loyalty program for Intel’s top community super users● Collaborated with Intel marketing to create a cohesive social customer support presence ● Oversaw pilot and use of Salesforce for social customer care, now a core part of support● Produced internal events that brought marketing and support together to present an improved customer experience strategy Bay Area, California
Artemis Founder, Consultant Artemis was a consultancy around the areas of customer strategy, social media, PR and content. Clients included Verizon Wireless, Newmark Knight Frank Retail and many other tech companies in the Bay Area. ● Created social customer benchmarking report and advisory for Verizon Wireless media metrics spawning the creation of twitter handle for the service team @VZWSupport with hundreds of thousands of followers and millions of Facebook fans.● Supported technology vendor Get Satisfaction with a content and PR strategy ● Created social marketing strategy for Bay Area Indian foods company Sukhis increasing national product awareness ● Trained senior executives from Newmark Knight Frank Retail to build individual social IDs ● Presented at numerous events and workshops all over the country ● Appointed VP Programs for the Society of Consumer Affairs Professionals (SOCAP), Northweest Bay Area
blueKiwi Software Marketing Manager blueKiwi, the European leading Social Business vendor, enables organizations to engage and interact with employees, partners, customers and web-influencers. Using bluekiwi, companies can set up Internal Social Networks, manage thriving External Communities and harness the increasing power of Social Media in ONE solution. Our SaaS model provides fast deployments, no technical constraints and lower costs with the stability of a true Enterprise-Class platform.● Researched, created and directed brand strategy with blueKiwi CEO for U.S. Marketing ● Analyzed, launched and managed blueKiwi U.S. social media marketing outreach ● Wrote and delivered blueKiwi U.S. webinars and exceeded lead gen goals by 60%● Drove revenue by managing E20 West Conference sponsorships with sales staff ● Created the marketing strategies for new blueKiwi website (design, content, and SEO) ● Interviewed for white paper “B2B Blogging in 2011” by Tony Karrer, Ph. D. CEO/CTO of TechEmpower ● Interviewed and recognized at Dreamforce 2010 by “Forecasting Clouds” by Chief Editor as “Part of the Social CRM Brain Trust”
Toastmasters International President – New York Toastmasters From a humble beginning in 1924 at the YMCA in Santa Ana, California, Toastmasters International has grown to become a world leader in helping people become more competent and comfortable in front of an audience. The nonprofit organization now has nearly 250,000 members in more than 12,000 clubs in 106 countries, offering a proven – and enjoyable! – way to practice and hone communication and leadership skills.
CCW Digital | A division of the IQPC Customer Management Practice Senior Editor Customer Management IQ is a forum for sharing ideas, best practices and solutions with an emphasis on peer to peer communication within the business community. Please visit us at www.customermanagementiq.com.● Executed strategic and tactical tasks to generate revenue in membership & sponsorship ● Wrote content strategy with senior consultant from Southwest Business Corporation spanning contact center, CRM and social media ● Produced 140 Podcasts (127 on iTunes) recognized in the top 100 podcasts by Small Business Trends Radio● Conducted over 25 on camera video interviews with senior level executives● Worked with academics to produce online seminars delivering strong revenue numbers● Built and managed Twitter following for Customer Management IQ ● Published sponsored content to support sales efforts Greater New York City Area
IQPC Conference Producer IQPC's conference producers have day-in, day-out working contact with experts and your peers. Our conferences are based on firsthand, intimate knowledge of what's going on in a specific subject, functional specialty or industry.● Conducted more than 30,000 hours of research in two years for product development● Initiated content and conference partnerships with Harvard Business School Publishing and the American Teleservices Association● Confirmed more than 250 senior level speakers from Fortune 1000 companies to speak at niche industry conferences often on topics being produced for the first time ● Produced and wrote all conference copy for brochures for over 20 conferences● Analyzed and co-produced site tours of Coca-Cola and Yahoo! ● Recognized for the Global IQPC Leadership Excellence Award and was interviewed via podcast for this interview for the global management team● Mentored conference producers and aided in research in break-off conferences/products● Produced and managed advisory board meetings with senior level executives and academics at the IQPC New York headquarters NYC

Modern Literature and the History of Art and Visual Culture University of California, Santa Cruz