Dispute Resolution Policy

Last Updated: 2023 10 05

We truly value our relationship with you. Sometimes, misunderstandings or disagreements can happen. If they do, let’s promise each other to handle them in a cool, calm, and collected manner. Here’s how we will go about it.

Let's Chat It Out

If something’s bugging you about our websites or services, reach out to us first. We’re here to help and would love the chance to make things right.

Arbitration is Our Friend

All disputes, controversies, or claims arising out of or in connection with your use of our websites, software, or services provided including consulting services, any agreements signed or executed that reference any of OMALab, Inc.’s policies, shall be exclusively resolved through binding arbitration administered by the American Arbitration Association (“AAA”) or its equivalent international body, in accordance with its applicable rules and procedures.

Sharing the Costs

The party initiating the arbitration shall bear all costs associated with filing the dispute, including but not limited to administrative fees and arbitrator fees. Each party shall bear its own attorney’s fees, expert fees, and costs unless otherwise awarded by the arbitrator.

Binding Decision

The decision rendered by the arbitrator shall be final and binding on both parties. Neither party shall have the right to appeal or to seek review of the arbitrator’s decision, except as permitted by applicable law.

By using our websites, software, content, and services, you acknowledge and agree to be bound by this Dispute Resolution Policy. If you do not agree to this policy, please do not use our solutions.