Product or account help
Use this when you are blocked in the application, cannot access an account, or need direct operational help.
Support
Need help? Route the issue correctly.
Support works better when the request lands in the right lane the first time. Choose the right path and include enough detail for a real response.
Choose the correct support path.
Different problems belong in different lanes. Stop funneling everything into one generic inbox.
General questions or commercial discussion
If this is not a support issue and you actually want to talk through fit, scope, or partnership, use the contact path.
Growmance community access
If the issue is really community access or joining the Slack group, use the Growmance join path instead of treating it like software support.
Privacy and data deletion
If you want data removed from the Audienti app or Growmance community, use the dedicated privacy request flow.
What to include when you ask for help.
Most support delays are self-inflicted. Vague problem reports are worthless.
Send this with the request.
- The email address tied to the account or request
- What you expected to happen
- What actually happened
- The page URL or screen where it broke
- Any screenshot or video that makes the problem obvious
If the problem is reproducible, say exactly how to reproduce it. If it is billing, say which account and what charge you are talking about. If it is access, say whether you are locked out, never got in, or lost the invite.
If the problem is really “we are not sure how this should work,” that is not always support. Sometimes that is a fit or workflow question, and the contact page is the better route.